POLICY

1. Return and Exchange Policy

  • Eligibility: Items can be returned or exchanged within 30 days of purchase. Items must be unworn, unwashed, and in original condition with tags attached.
  • Process: To initiate a return or exchange, contact our customer service team with your order number and reason for return/exchange. We will provide you with a return authorization and instructions.
  • Refunds: Refunds will be processed to the original payment method within 7-10 business days upon receiving the returned item. Shipping fees are non-refundable.
  • Exchanges: If you need a different size or color, we will process the exchange upon receiving the original item. If the item is no longer available, we will issue a refund.

2. Shipping Policy

  • Domestic Shipping: Free standard shipping on all orders over $50 within the continental United States. Orders are processed within 1-2 business days and typically delivered within 5-7 business days.
  • International Shipping: International shipping rates vary by location. Customers are responsible for any customs duties or taxes. Delivery times vary by destination.
  • Expedited Shipping: Expedited shipping options are available at an additional cost. Rates and delivery times will be calculated at checkout.

3. Sustainability Commitment

  • Eco-Friendly Practices: We are committed to sustainability. Our eco-friendly collection features garments made from organic, recycled, and ethically sourced materials.
  • Packaging: We use minimal and recyclable packaging to reduce our environmental impact.

4. Customer Service

  • Contact Us: Our customer service team is here to help you with any questions or concerns. You can reach us via email at support@aloharays.com or by phone at (123) 456-7890.
  • Hours of Operation: Monday to Friday, 9:00 AM to 5:00 PM (PST).

5. Privacy Policy

  • Data Protection: We value your privacy. Personal information collected during the purchasing process will be used solely for order processing and communication. We do not share your information with third parties.
  • Security: Our website uses secure encryption to protect your payment information during transactions.

6. Terms and Conditions

  • Use of Site: By using our website, you agree to comply with our terms and conditions. Unauthorized use of the website may result in legal action.
  • Product Availability: We strive to keep our inventory updated. However, in rare cases, an item may become unavailable after an order is placed. In such cases, we will notify you and offer a refund or alternative.

7. Promotions and Discounts

  • Codes and Offers: Promotional codes and discounts cannot be combined with other offers. They must be applied at checkout and are subject to terms and conditions specified in the promotion.
  • Expiration: Promotional codes have an expiration date and cannot be applied to past purchases.

By shopping at Aloha Rays, you agree to these policies. Thank you for choosing Aloha Rays for your fashion needs! We are committed to providing you with high-quality products and excellent customer service.