Shipping policy

At Aloha Rays, we strive to provide a seamless shopping experience from the moment you place your order until it arrives at your door. Please review our shipping policy for details on processing times, shipping options, and delivery expectations.

1. Order Processing

  • Processing Time: Orders are processed within 1-2 business days (Monday to Friday, excluding holidays) after payment is received. You will receive a confirmation email once your order has been processed.
  • Delays: While we strive to process orders promptly, there may be occasional delays due to high order volume or other unforeseen circumstances. We will notify you of any significant delays.

2. Shipping Options

  • Domestic Shipping:
    • Standard Shipping: Free standard shipping on all orders over $50 within the continental United States. Delivery typically takes 5-7 business days.
    • Expedited Shipping: Expedited shipping options are available at an additional cost. Rates and delivery times will be calculated at checkout.
  • International Shipping:
    • We offer international shipping to select countries. Shipping rates vary based on destination and order weight. Delivery times typically range from 7-21 business days, depending on the destination.
    • Customs and Duties: Customers are responsible for any customs duties, taxes, or fees imposed by the destination country. These charges are not included in the item price or shipping cost.

3. Shipping Confirmation and Tracking

  • Confirmation: Once your order has shipped, you will receive a shipping confirmation email with tracking information.
  • Tracking: You can track your order using the provided tracking number. Please allow 24-48 hours for the tracking information to update.

4. Shipping Address

  • Accuracy: Please ensure that the shipping address provided at checkout is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses.
  • Changes: If you need to change your shipping address after placing an order, please contact us immediately at kelvinsc2011@gmail.com. We will do our best to accommodate changes, but cannot guarantee modifications once the order has been processed.

5. Lost or Damaged Packages

  • Lost Packages: If your package is lost in transit, please contact us so we can initiate a claim with the shipping carrier. We will work with you to resolve the issue promptly.
  • Damaged Packages: If your order arrives damaged, please contact us within 48 hours of receiving your package. Provide photos of the damaged item and packaging so we can assist you with a replacement or refund.

6. Returns and Exchanges

For information on how to return or exchange items, please refer to our Refund Policy.

7. Contact Us

If you have any questions or concerns regarding shipping, please contact our customer service team at:

  • Email: kelvinsc2011@gmail.com 

We appreciate your business and are committed to providing you with a positive shopping experience at Aloha Rays. Thank you for choosing us for your fashion needs!